Booking :

How do I book?

The best way to book your special day with us is to click on the “Book" tab and submit an inquiry form. We will send you an email confirming availability and assist in getting you on our calendar. 

If you don't hear back within 24 hours, feel free to send us a direct message on Instagram (@softplaytinyfeet) or an email at softplaytinyfeet@gmail.com. Be sure to keep an eye out in your junk folder because sometimes our response makes its way there.

Set up :

What is the set up policy?

We will arrive 1 hour to 45 minutes prior to the agreed upon location and start time to set up. It is the responsibility of the client to have the location prepared (i.e., the set up location to be cleared of debris, waste, interferences) and ready for the equipment to be set up.

What is the pick up policy?

We will return soon after the end time to begin removing the equipment. It is the responsibility of the client to have the location cleaned up (i.e., all pieces of equipment should be on the mat, ALL the balls must be back in the ball pit) and ready for the equipment to be cleaned up.

Do you set up outdoors?

Weather permitting, we will set up outside for any event. We only rent out one package outdoors per day. The area must be flat, well-drained and clean of debris. For individuals with pets, please make sure the area is clean of all waste.

Due to extreme heat from the sun during the summer months and continuing through the early fall (i.e., May through October), we do ask you to keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.

All outdoor set up will have a $60 set up fee and $25 cleaning fee. Outdoor set ups are quick to get dirty and require more time and effort to clean and disinfect for the following set up.

Outdoor setups outside of a covered patio or porch will require the client to be responsible for covering up the equipment if unanticipated weather occurs (e.g., rain). We will provide an additional tarp to cover up the equipment. The client is responsible to call Soft Play Tiny Feet to notify us of the weather and provide proof of covering the equipment with tarp.

What if it rains?

To ensure the safety of the little ones and for the protection of our equipment, we will not set up outdoors if there is 50% or more chance of rain in the forecast during your rental time. The weather will be monitored for 24 hours prior to your special day and any modifications to your anticipated set up will be finalized on the day of your rental. We ask that you plan an indoor area as a back up should it rain on the day of your event. If a back up location is unavailable, we have the right to reschedule for another day. Deposits are non refundable. Rescheduling will depend on availability in our calendar.

Payment :

What forms of payment do you accept?

We currently utilize Square, accepting all major credit and debit cards. Payment will be collected through an invoice sent through Square to your email.

Is there an Incidental Fee?

Incidental fee is $50 which will be refunded 3-5 days. Once equipment is fully inspected.

How much is the deposit amount?

Deposit is 50% of your total. This amount will secure your date and will also be deducted from your balance. This amount is non-refundable. The remaining balance is due 24 hours prior to your event date. Please keep in mind that dates will not be reserved until a deposit is paid

Fees, changes and cancellations :

Is there a delivery fee?

Delivery is $1.75/mile.

We currently serve Miami-Dade, Broward, and Palm Beach County and plan to expand more in the near future.

Can changes be made to our rental?

Of course, but any changes will have to be made at least 7 business days prior to your event so we may plan accordingly.

What if I need to cancel?

Should you need to cancel your reservation, please be sure to notify us as soon as possible at softplaytinyfeet@gmail.com. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 954-665-3055. Deposits are non-refundable 7 days prior to event.

Miscellaneous :

Do you have any rules?

Like all things that are fun, there are rules to follow to keep this a safe experience for your little ones! All rules are listed within rental agreement and liability waiver.

Do you offer additional time?

We offer $50/ per hour for up to 2 additional hours. Pick up has to occur 1 hour prior to sundown.

Are your rentals available for pick up?

Unfortunately, we do not offer pick up at this time.

How is the equipment cleaned?

Equipment is thoroughly cleaned after pick up. Each item is cleaned, disinfected and sanitized. At set up, we will do an additional wipe down of all surfaces.

If equipment is returned dirty deemed by Soft Play Tiny Feet, a $75 cleaning fee will be charged.

If any equipment is damaged during rental, a repair or replacement fee will be charged depending on the extent of damage. Any tears, cuts, punctures, and permanent stains are considered damage. Following the rules will minimize all risks associated with damage.